Plain rules, written without lawyers’ tricks. If something goes wrong, we’d rather refund you than argue about it.
If your bank deducts the amount but the kiosk does not credit minutes or wallet balance, the funds are returned by Cashfree directly to your source account. No request needed. Most banks complete the reversal within 5–7 business days; some are same-day.
If you were charged twice for the same package, contact us with both order references (each begins with PRIMUS_). We confirm and refund the duplicate within 3 business days.
If a Primus-side outage prevented you from using time you had already paid for, we refund the affected portion on request. Time used before or after the outage is not refundable.
For unused minutes purchased within the past 7 days, refunds are at the operating café’s discretion and may be processed wholly or partially. Beyond 7 days, packages are considered consumed.
Send a note to support@primusadmin.in with subject “Refund — PRIMUS_<order id>”.
It’s shown on the kiosk after purchase, format PRIMUS_XXXXXXXXXXXXXXXX. Without it we can’t locate the transaction.
You’ll get either a confirmation that the refund is being processed, or a clarifying question.
Refunds always go back to the original payment method (UPI app, card, netbanking, or wallet). The exact arrival time depends on your bank.
An active gaming session cannot be cancelled mid-way. To stop consuming minutes, log out at the kiosk — remaining minutes stay on your account and can be used on a future visit to the same café.
Time packages do not have a built-in expiry, but the operating café may set a usage window during onboarding (commonly 90 days).
If you initiate a chargeback through your bank without contacting us first, your account is temporarily locked while we investigate. We always prefer to resolve issues directly — a chargeback raises costs on every honest user.
For all refund queries: support@primusadmin.in · +91-9392777989.