Contact

Talk to a person, not a ticket.

Email reaches a real human within one business day. The phone is staffed during the hours below — leave a message outside them and we’ll call back.

Legal entity
Registered name
HYDRAS SPORTS NETWORK PRIVATE LIMITED
Operating brand
Primus Infotech
Company type
Private Limited Company
CIN
U92490TG2021PTC150427
Registered office
10-3-782, 253/3RT, Vijay Nagar Colony, Hyderabad, Telangana, India - 500057
Primary channels
Business name
Primus Infotech
Email
support@primusadmin.in
Phone
+91-9392777989
Operations office
4th Floor, Block 3, Hitech City Rd, Patrika Nagar, Madhapur, Hyderabad, Telangana 500081
Operating hours
Monday – Saturday · 10:00 – 19:00 IST
Grievance officer

Per the Information Technology Rules, 2011 (and the Digital Personal Data Protection Act, 2023), every Indian platform must designate a grievance officer for data and service complaints.

Officer
Grievance Officer
Email
support@primusadmin.in
Response SLA
15 days from receipt

For café operators

Onboarding, hardware, kiosk registration, payment reconciliation. Email support@primusadmin.in.

For players

Refunds, account access, unrecognised charges. Quote your order ID (begins with PRIMUS_).

For press & partnerships

Email support@primusadmin.in with subject “Press” or “Partnership”.